Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Gift cards are non-returnable items.

There are certain situations where only partial refunds are granted (if applicable) 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
• Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Afterward, get in touch with your bank as it may take some time for a refund to appear.

In case you haven't received your refund yet, kindly reach out to us at alipidmilk@gmail.com.

Exchanges (if applicable) 

Our policy for replacements is limited to defective or damaged items. To request an exchange for the same item, please send us an email at alipidmilk@gmail.com.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver arranged for the order to be shipped to themselves before presenting it to you, any refund resulting from your return will be issued to the gift giver and they will be notified accordingly.

Shipping 

Email us to request for a return address, as it may be updated from time to time.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over MYR100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.